Refund Policy
Refund Policy
Return Eligibility and Timeframe
We provide a sixty-day post-delivery period for returning products purchased on uqora.com for a refund. This interval counts from the carrier-confirmed delivery date and extends sixty consecutive calendar days. The policy gives you generous time to determine whether your purchase aligns with your expectations.
For return acceptance, merchandise must remain in the condition as originally delivered, free of usage marks, stains, odors, or alterations from factory state. All tags, labels, protective films, and included documentation must be intact and accompany the returned product in original configuration.
The return clock begins on the calendar delivery date recorded in the carrier database, not when you personally take possession. Retrieve packages promptly to maximize evaluation time and ensure any return decision can be made well within the allotted sixty-day window.
Return eligibility expires at the end of the sixtieth day, and requests after this threshold cannot be honored. Examine orders shortly after delivery to ensure return decisions are made comfortably within the timeframe. This practice protects your interests and allows a smooth return experience.
How to Initiate a Return
The return process begins through the self-service portal integrated into your customer account. From your order listing, select the transaction containing the return item and choose the return option. Subsequent screens guide you through specifying quantity and selecting a reason code for the return.
After your return request processes in our system, a prepaid shipping label is generated at our expense covering all return postage. Download and print the label, or save the digital version if your carrier supports mobile label scanning at drop-off locations for added convenience.
Repack the item securely, preferably using original packing materials that provided protection during initial delivery. If unavailable, select a sturdy box with sufficient cushioning to prevent movement and impact during transit. Affix the prepaid label prominently and remove any previous labels.
The prepaid label includes a tracking number you should record for reference. This enables following the return shipment from drop-off through delivery to our warehouse. Having this information accessible verifies successful delivery, useful when monitoring your refund timeline.
Refund Processing and Timelines
Once your returned product arrives at our fulfillment center, it enters a structured receiving workflow. The item is logged into returns, matched to your original order, and undergoes condition assessment. This inspection confirms the returned merchandise meets eligibility criteria established in our policy.
The refund cycle runs five to ten business days from when your return is marked received in our warehouse system. This window encompasses inspection, refund approval, and fund transmission through payment networks back to your account. The count is measured in banking business days.
Refunds process in United States dollars to the original payment form only. We cannot direct refunds to alternate cards, accounts, or services. The refund amount reflects the checkout price plus any sales tax applied, with no deductions for return shipping or restocking under any circumstances.
After we issue the refund, fund posting to your account depends on your financial institution policies. Most banks and card issuers reflect credits within a few business days, though timing varies. Allow a full billing cycle after our processing before concluding a refund was not received.
Non-Returnable Items and Exceptions
Certain products sold through uqora.com are designated final sale and cannot be returned through our standard process. These designations are based on legitimate constraints including hygiene regulations, product perishability, and the irreversible nature of personalization applied to merchandise.
Customized products are non-returnable unless customization was executed incorrectly or the base product is defective. Because customized items reflect personal choices made during ordering, they are unique to your requirements and cannot be offered to another customer as new merchandise.
Items under health and safety regulations when protective seals are opened are excluded from returns. This includes personal care products, ingestible goods, and wearable items where hygiene is a concern. Software and digital media that have been accessed or downloaded are similarly ineligible.
The return eligibility of each product is disclosed on its detail page before you add it to your cart. Review this information during purchase consideration to ensure comfort with applicable return terms. Informed shopping leads to greater satisfaction overall.
Damaged or Defective Merchandise
We take damaged or defective merchandise seriously with a dedicated resolution process minimizing customer burden. If your order arrives with visible damage or manufacturing defect, we address the issue through replacement or refund at your election, standing behind every product.
To initiate a damage claim, navigate to order details in your account on uqora.com and use the issue reporting feature. Provide a thorough description and attach clear photographs documenting the problem. Well-documented claims process faster than those requiring additional follow-up communication.
After quality assurance review confirms the claim, a prepaid return label is issued and you choose between replacement dispatch or full refund. All shipping costs for return and replacement are covered by us in their entirety, with no charges passed to you.
We distinguish between pre-delivery damage and post-delivery damage. Only the former qualifies under our damage policy. Claims involving post-delivery damage, normal wear, or misuse are not eligible for the protections described here but are evaluated case-by-case.